Why has my account been closed?

If we need to close your account, we'd always aim to let you know, so please check your emails! It's often a temporary measure that can be resolved swiftly so you can get back to enjoying your games!

Do you need to verify my details?

Yes, as a licensed operator of real-money games we need to make sure the details on your account are correct in accordance with Know Your Customers (KYC) regulations. If these initial checks have failed, your account may be suspended temporarily while we verify you.

I think I might have closed an account with one of your sister sites in the past, can I have an account with Smooth Bingo?

The Gamesys Group is one of the leading UK online gaming businesses and operators behind Jackpotjoy.com, Starspins.com, MONOPOLYCasino.com, VirginGames.com, HeartBingo.co.uk, RainbowRichesCasino.com and SmoothBingo.co.uk.

If you have had a previous account that has been closed due to Responsible Gaming or Self Exclusion on any of these websites, any new accounts created may automatically be suspended for review.

Please contact our Customer Support Team who can review your account for you, and they will be able to see if they can reopen this for you.

What other reasons are there for why you would close an account?

We may also suspend your account at any time without providing any reason should we conclude that you are (or your account is) involved in such activities or behaviours that may include, but is not limited to, the following:

a) You are connected to prohibited or suspicious acts
b) You have used the website in a fraudulent manner
c) You have used the website in an unfair manner having taken advantage of any Smooth Bingo promotions, bonuses or prizes
d) You have charged back transactions or disputed deposits made into your account
e) You become bankrupt or are subject to any active insolvency orders
f) If you are subject to any criminal proceedings
g) If you fail to comply with the website's Terms and Conditions