What is GAMSTOP?

GAMSTOP is a national Self-Exclusion tool, if you register and request a Self-Exclusion through them, any accounts in the details you have provided will be excluded from all gambling sites enrolled into the scheme.

How do I sign up to GAMSTOP?

Simply head over to their website here and register your personal details with them.

You can also call them on 0800 138 6518 (8am to midnight, 7 days a week).

Will it close accounts I already have or just new ones?

GAMSTOP will close both old and new accounts.

Does this replace the normal Self-Exclusion option on site?

No, this just excludes from all enrolled operators at once.

How long is the Self-Exclusion for?

The time period is set by you. The options available are periods of 6 months, 1 year, 2 years and 5 years. We can’t see how long you’ve set this for, if unsure, contact GAMSTOP.

Can I reopen an account once it’s Self-Excluded via GAMSTOP?

Accounts suspended due to a GAMSTOP closure cannot be re-opened for any reason until the time period has expired. Upon expiry of the GAMSTOP closure period, you may request to reopen a suspended account by contacting our 24/7 Customer Support Team with the details of the account you wish to re-open.

Any request to reopen an account previously closed due to a GAMSTOP closure will be subject to our approval and a 24-hour review period. You may withdraw your request to reopen your account at any time during the 24-hour review period.

I’m already Self-Excluded, will you pass my details on to GAMSTOP?

No, you must sign up with GAMSTOP yourself.

Further Help

To support your decision to Self Exclude, we strongly recommend contacting Talk.Ban.Stop, a service designed to help those experiencing problem gambling on their journey to recovery. It’s a partnership between GamCare, Gamban and GAMSTOP. Their Helpline supplies free confidential information, advice and support, 24 hours a day. You can call them on 0808 8020 133, or start a live chat now. 

You’ll also be able to access a free Gamban blocking software, and they’ll talk you through the benefits of registering for self-exclusion via GAMSTOP. 

If you have any further questions, please feel free to contact our Customer Support Team by telephone on 0808 178 7948, by email at support@smoothbingo.co.uk or using the Live Chat facility at the bottom of the Help and FAQ section.