What is GAMSTOP?

GAMSTOP is a national Self-Exclusion tool, if you register and request a Self-Exclusion through them, any accounts in the details you have provided will be excluded from all gambling sites enrolled into the scheme.

How do I sign up to GAMSTOP?

Simply head over to their website here and register your personal details with them.

You can also call them on 0800 138 6518 (8am to midnight, 7 days a week).

Will it close accounts I already have or just new ones?

GAMSTOP will close both old and new accounts.

Does this replace the normal Self-Exclusion option on site?

No, this just excludes from all enrolled operators at once.

How long is the Self-Exclusion for?

The time period is set by you. The options available are periods of 6 months, 1 year, 2 years and 5 years. We can’t see how long you’ve set this for, if unsure, contact GAMSTOP.

Can I reopen an account once it’s Self-Excluded via GAMSTOP?

Accounts suspended due to a GAMSTOP closure cannot be re-opened for any reason until the time period has expired. Upon expiry of the GAMSTOP closure period, you may request to reopen a suspended account by contacting our 24/7 Customer Support Team with the details of the account you wish to re-open.

Any request to reopen an account previously closed due to a GAMSTOP closure will be subject to our approval and a 24-hour review period. You may withdraw your request to reopen your account at any time during the 24-hour review period.

I’m already Self-Excluded, will you pass my details on to GAMSTOP?

No, you must sign up with GAMSTOP yourself.

If you have any further questions, please feel free to contact our Customer Support Team by telephone on 0808 178 7948, by email at support@smoothbingo.co.uk or using the Live Chat facility at the bottom of the Help and FAQ section.