How do I get a Loyalty Reward?

Loyalty Rewards are given out randomly by our Loyalty Team. We can’t confirm the criteria to get a Box Bonanza game but if you’re ever due one, we’ll add this to your account.

Please note, our Customer Support Team can’t see if you are due a reward ahead of time. However, they can check any past rewards that you have received.

You can also check the rewards or credits received by going to My Account > History > Reward History.

I’ve not had one for a while am I being forgotten?

We value all our members and we try to give back as much as we can. All our accounts are regularly reviewed, and any rewards are credited right away.

How will I find out that I have received a Box Bonanza bonus game?

You will see three boxes on the home page. Once you choose one of the three boxes, you'll see your balance increase immediately if you pick a lucky box.

We’ll also drop you an email to let you know that it’s ready. Please check that your email notifications are turned on so that we can keep you in the loop! You can do this by going to My Account > Manage Details > Contact Preferences.

Don't forget to add us to your safe senders list! This will guarantee you receive any emails we send you. If you need any guidance just click here.