How do I close my account?
To close your account, you simply need to contact our Customer Support Team. You can find their contact information here. We'd really appreciate it if you let us know the reason why you wish to close your account, and if there is anything you think we can do better.
What is the quickest way to close my account?
Email responses can take up to 24 hours, so if you want a closure to be immediate, we recommend getting in touch via phone or Live Chat. If you want an immediate block from playing, you can set a Cool Off on the account to stop access while you await the closure.
Can I self exclude my account?
Yes, you can either do this by contacting our Customer Support Team or you can apply this online by going to My Account > Play Responsibly > Self Exclusion. If you apply a self exclusion, we strongly recommend that you self exclude any other accounts you have.
Want to take a break from playing?
You can Cool Off to stop yourself logging in to your account. This can be from various times from 24 hours up to 6 weeks, and you can put this in place here. Kindly note, we can't remove a Cool Off for you before it expires, but once it's ended, you can log in as normal and get back to your games.
For further guidance on restricting your play, please contact your bank – Many high street banks now have the ability to block gambling transactions. We recommend contacting your payment provider to see if this facility is available. Please note that it is not available for all banks.
Currently, we are aware that HSBC, Halifax, Monzo, Barclays, Starling, Lloyds Bank, Bank of Scotland, RBS, NatWest, Nationwide and MBNA all offer this service to their customers.