Why do we need to confirm my details?

As with any company offering real money transactions, like banks and financial services, we cross check the details you register with a third-party identity management agency to make sure they are legitimate.

What happens if we are unable to confirm your details?

We will communicate any requests and provide guidance on what types of documents or information we need via our website, email, or by SMS and telephone.

Why couldn’t I be verified?

You may have accidentally entered incorrect details such as your date of birth, used a shortened name, or maiden name, the format of your address details could differ to what is held on official records or you may have recently moved address.

Remember, it is an offence to gamble if you are under 18 years old, so you will not be able to register or play if you are under 18 – no matter how accurate your details are.

How do I confirm my details?

The quickest way is to contact our dedicated 24/7 Customer Support Team via Live Chat.

We may ask you to provide us with further information or proof of identity documents such as:

• A passport or driving license
• A recent utility bill or a bank / card statement.

Again, we will advise what types of documents and information we need and will also follow this up with an email providing further guidance.

You can also email us your documents to id@smoothbingo.co.uk. If you contact us via Live Chat, we will aim to review your documents as quickly as we can whilst you are online with us. If you send them via email, we will aim to review them within 24 hours, and will email you to confirm once this review is complete.

Is it safe to send my documents?

Yes, once received, all documents are digitally stored in a restricted, secure and password protected environment and are held and processed in line with the EU Data Protection Directives. Only authorised personnel have access to this information.

Our Privacy Policy sets out how we collect, use and look after any personal information that you provide us or is otherwise held by us relating to you.

Protecting Minors and Parental Controls

We encourage all our members to prevent access by minors to our gaming service.

If you share your computer with friends or family who are under the legal age to register and place bets on our site, the following third party applications offer parents and guardians facilities to monitor and restrict the use of the computer's access to the Internet;

www.icra.org, www.netnanny.com or www.cyberpatrol.com 

Always Remember

• Do not leave your computer or access device unattended
• Do not share your accounts details or payment details with anyone
• Do not use the 'Save Username / Password' functionality on your computer or access device

If you believe someone may have used your personal details or accessed your account without your permission, please contact our Customer Support Team immediately.