Can I block a card I have already registered?
Yes, if you have registered a Debit Card that you no longer wish to use on site, we can block this for you. Please note, we cannot block PayPal accounts.
How do I block a card?
All you need to do is speak to our Customer Support Team and they will be able to arrange this for you.
For further guidance, please contact your bank – Many high street banks now have the ability to block gambling transactions. We recommend contacting your payment provider to see if this facility is available. Please note that it is not available for all banks.
Currently, we are aware that HSBC, Halifax, Monzo, Barclays, Starling, Lloyds Bank, Bank of Scotland, RBS, NatWest, Nationwide and MBNA all offer this service to their customers.
I've blocked my card, but I can still see it on my account. Why?
You will still be able to see any blocked payment methods, but you would not be able to deposit from it anymore.
As an authorised card merchant, we are legally required to keep a record of any and all card transactions that we process, including card details, for at least 7 years. This is part of our compliance with EU Money Laundering Directives, as well as for auditing purposes. Please rest assured that your card details are stored securely in line with EU Data Protection directives.
Can I unblock a card?
Yes, but this would not take effect right away. This would be subject to a 24-hour review first. To request the removal of a block, please get in touch with our Customer Support Team.