If the deposit page will not allow you to deposit further funds to your playing balance, we may have temporarily restricted your account. We will have emailed or called you to let you know about the limit when we applied it.
It could either be part of a verification process fulfilling our compliance obligations, or as an operator enforced responsible gambling measure. You could also have requested the limit be placed on your behalf.
The limit will apply to all gaming accounts in your name across the Gamesys Group. The Gamesys Group runs the following sites: Jackpotjoy, Starspins, MONOPOLY Casino, Virgin Games, Heart Bingo, Smooth Bingo and Rainbow Riches Casino.
If you would like to find out more about this imposed limit, or request it be removed or changed, please review your inbox to see why the limit was applied in the first place.
Please call our Customer Support Team here: 0800 083 1833, open 24/7. As they will be able to advise, direct and help to contact the relevant team for you and often can arrange a callback.
Specifically if it was our Compliance Team, you can reach them here: 01782 983 371, open 09:00-21:00, Monday to Friday.
Lastly, if it was our Social Responsibility Team, you can reach them here: 01782 983 221, open 24/7.